The most successful law firms go to great lengths to ensure they provide their clients with consistent and high quality service.
As part of the research process for asialaw Profiles we survey buyers of legal services and ask them to assess and rate law firms for their quality of service (1: Poor to 7: Excellent) in the following attributes:
CLIENT MANAGEMENT
- Client relationship management
- Communication
- Listening to and implementing feedback
- Meeting deadlines
- Problem solving
- Responsiveness and accessibility
- Risk management
- Costs transparency
FEES AND BILLING
- Managing costs and budget
- Value for money
FIRM SETUP
- Depth of team
- International network
- Use of technology
- Value added services (e.g. secondments, training)
KNOWLEDGE
- Country knowledge
- Industry sector knowledge
- Innovative solutions
- Knowledge of your business
- Legal knowledge and ability
Here are the results from the 2020 edition. Congratulations from the asialaw team to all firms listed!
A special thanks to the following firms for sharing their thoughts with asialaw on how they deliver Client Service Excellence!
Bun & Associates, Cambodia: https://www.asialaw.com/NewsAndAnalysis/Outstanding-law-firm-for-Client-Service-Excellence-Bun-Associates-Cambodia/Index/561
Global Law Office, China: https://www.asialaw.com/NewsAndAnalysis/Outstanding-law-firm-for-Client-Service-Excellence-Global-Law-Office-China/Index/560
UMBRA, Indonesia: https://www.asialaw.com/NewsAndAnalysis/Outstanding-law-firm-for-Client-Service-Excellence-QA-with-UMBRA-Indonesia/Index/562
Yoon & Yang, Korea: https://www.asialaw.com/NewsAndAnalysis/Outstanding-law-firm-for-Client-Service-Excellence-QA-with-Mr-Jinsu-Jeong-Man/Index/564
2020 ratings
Bangladesh:
Best overall firm by aggregate score: A.S Associates
Cambodia:
Best overall firm by aggregate score: Bun & Associates
“Bun & Associates has great capability in understanding legal / regulatory matters and analyzing possible positioning strategies, flexibility in exploring different methods, practicality in suggesting approaches, as well as carry out stakeholder management very well within the country.”
China:
Best overall firms by aggregate score:
- Zhong Lun Law Firm
- Fangda Partners
- Jingtian & Gongcheng
“Overall i am very satisfied with Global Law's service and level of expertise. They are a key partner to our business.”
“Very professional and careful, they always provide senior lawyers with full experience, meanwhile they research and analyze details.”
“Prompt response with efficient work, having good understanding of investment business.”
“Excellent work with extremely high professional knowledge and expertise; providing prompt advice days and nights; paying attention to details; certainly one of the best defense lawyers in China.”
“The partner and his team always produced quality work and will fight hard to get the best terms for us. The partner will personally involved in every negotiation and documentation review and so sometimes there could be some delay in his response but was understandable and acceptable.”
- Han Kun Law Offices
Hong Kong:
Best overall firms by aggregate score:
- Gall
- Hugill & Ip
- Wilkinson & Grist
India:
Best overall firms by aggregate score:
- Induslaw
- J Sagar & Associates
- AZB & Partners
Indonesia:
Best overall firms by aggregate score:
“Good at providing excellent detail explanation and know the industry deeply as well as updated regulation.”
- Makarim & Taira S.
- Hanafiah Ponggawa & Partners (Dentons HPRP)
Japan:
Best overall firms by aggregate score:
- Atsumi & Sakai
- Mori Hamada & Matsumoto
Kazakhstan
Best overall firm by aggregate score:
Sayat Zholshy & Partners
Malaysia
Best overall firms by aggregate score:
- Skrine
- Zain & Co.
- Shearn Delamore
- Lim Jo Yan & Co
- Wong & Partners
Myanmar
Best overall firm by aggregate score:
- WongPartnership
- Kelvin Chia Yangon
New Zealand
Best overall firm by aggregate score:
Buddle Findlay
Pakistan
Best overall firm by aggregate score:
RIAA Barker Gillette
Philippines
Best overall firms by aggregate score:
- SyCip Salazar Hernandez & Gatmaitan
- PJS Law - Puyat Jacinto & Santos
- Disini & Disini
- ACCRALAW
- Cruz Marcelo & Tenefrancia
Singapore
Best overall firms by aggregate score:
- Shooklin & Bok
- Bird & Bird ATMD
- WongPartnership
- Drew & Napier
- Quahe Woo & Palmer
South Korea
Best overall firms by aggregate score:
“Compared to other law firms, Yoon & Yang is much better at understanding our company's situation and they think like us. Yoon & Yang provided accurate legal service. I think Yoon & Yang are ahead of other law firms.
“When I need rapid consultations, Yoon & Yang gives on time responses to my inquiries. Further, when I have to handle complicated problems, it provides in-depth opinions presenting a variety of views. Most of all, Yoon & Yang's suggestions for various issues have never resulted in failure. Also, contracts written by Yoon & Yang do not include ambiguous sentences. So, I and my fellow employees regard Yoon & Yang as a great business partner in finance industry.”
“The individuals that I have worked with at the firm take the initiative (I never have to remind them to prepare a brief), respond promptly, and provide detailed, clear, concise briefs that are almost perfect from the beginning.”
“I feel that Yoon & Yang is very underrated and not sufficiently acknowledged or recognized. Our company works with Yoon & Yang a lot because there are great attorneys there who are experts in their fields who do not overcharge for their services. They are very attentive to their client's needs and concerns, including cost concerns. While they may not be ranked as high as some of the other Korean firms, I'm confident of their skills and I think they are just underrated in the market.”
- Kim & Chang
- Yulchon
- Lee & Ko
Sri Lanka
Best overall firm by aggregate score:
Julius & Creasy
Taiwan
Best overall firm by aggregate score:
Brain Trust International Law Firm
Thailand
Best overall firm by aggregate score:
Tilleke & Gibbins
Vietnam
Best overall firms by aggregate score:
- Frasers
- VILAF
- Tilleke & Gibbins