As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:
- Assessment and Rating of law firms and lawyers’ quality of service and work
- Upcoming market trends
Here is a snapshot of the data for Taiwan:
Firm attributes
We ask clients to rate law firms on the following (from 1 poor to 5 excellent)
- Costs transparency
- Extensive local/international network
- Industry sector knowledge
- Technical ability and innovation
- Use of technology
- Value for money
- Client relationship management
- Risk management
Best firm by individual attribute
- Costs transparency: Brain Trust International
- Extensive local/international network: Brain Trust International
- Industry sector knowledge: Brain Trust International, Tsai Lee & Chen (tie)
- Technical ability and innovation: Lin & Partners
- Use of technology: Brain Trust International
- Value for money: Brain Trust International
- Client relationship management: Brain Trust International, Tsai Lee & Chen (tie)
- Risk management: Lin & Partners
Best overall firms by aggregate score
- Brain Trust International
- Lin & Partners
- LCS & Partners
- Tsai Lee & Chen
General statistics
Highest rated law firm attribute: Overall client relationship management
Lowest rated law firm attribute: Use of technology
Lawyer attributes
We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)
- Communication
- Commercial understanding
- Country knowledge
- Industry sector knowledge
- Listening to and implementing feedback
- Meeting deadlines
- Responsiveness and accessibility
- Technical ability
Best lawyers based on aggregate score
- George Lin, Lin & Partners
- Mark Ou-Yang, Brain Trust International
- Kai-Hua Yu, LCS & Partners
General statistics
Highest rated lawyer attribute: Responsiveness and accessibility
Lowest rated lawyer attribute: Industry sector knowledge
Market feedback
Topic that concerns clients most
Regulatory or governmental changes
- How law firms can assist clients:
- Updating on regulatory and governmental changes promptly, and remind me any available cases
- Continuing to educate one's self and monitor the rapid changes of government and business practices in Asia
- A deeper understanding and also experience of Singapore financial markets - especially those applying for new licenses
- Half-yearly update with a note on upcoming changes
Which practice area do they anticipate to give more work to external legal counsel in the next 12 months
Regulatory, Intellectual Property
Which practice area do they anticipate to give less work to legal counsel in the next 12 months:
No clear trend
How can law firms improve their service to clients?
- Better focus on technology. For example, availability of online downloads of my case files and documents and also court replies - rather than just relying on email.
- Extended hours of service for overseas clients in different time zones
- To have branches overseas