As part of the research process for asialaw Profiles we survey buyers of legal services for their feedback on:
- Assessment and Rating of law firms and lawyers’ quality of service and work
- Upcoming market trends
Here is a snapshot of the data for Vietnam:
Firm attributes
We ask clients to rate law firms on the following (from 1 poor to 5 excellent)
- Costs transparency
- Extensive local/international network
- Industry sector knowledge
- Technical ability and innovation
- Use of technology
- Value for money
- Client relationship management
- Risk management
Best firm by individual attribute
- Costs transparency: Dilinh Legal
- Extensive local/international network: Vina Legal
- Industry sector knowledge: Vina Legal
- Technical ability and innovation: Dilinh Legal
- Use of technology: Dilinh Legal, Lexcomm (tie)
- Value for money: Dilinh Legal
- Client relationship management: Dilinh Legal, Vina Legal (tie)
- Risk management: Dilinh Legal
Best overall firms by aggregate score:
- Dilinh Legal
- Vina Legal
- Lexcomm
- Audier & Partners
- VILAF
General statistics
Highest rated law firm attribute: Overall client relationship management
Lowest rated law firm attribute: Use of technology
Lawyer attributes
We ask clients to rate lawyers based on the following attributes (from 1 poor to 5 excellent)
- Communication
- Commercial understanding
- Country knowledge
- Industry sector knowledge
- Listening to and implementing feedback
- Meeting deadlines
- Responsiveness and accessibility
- Technical ability
Best lawyer based on aggregate score: Pham Ba Linh, Lexcomm
General statistics
Highest rated lawyer attribute: Communication
Lowest rated lawyer attribute: Industry Sector Knowledge
Market feedback
Topic that concerns clients most
Regulatory or governmental changes
How law firms can assist clients:
- Update on local regulation change or new regulation
- Keep up to date to changes drafted by the authorities
Which practice area do they anticipate to give more work to external legal counsel in the next 12 months
Corporate/M&A
Which practice area do they anticipate to give less work to legal counsel in the next 12 months:
No clear trend
How can law firms improve their service to clients?
- Continue to add areas of expertise
- Employ more experienced lawyers
- Extend their knowledge into the Pharmaceutical field to be up to date to the recent changes the authorities are implementing
- Improve industry knowledge
- Improve procedures, more frequent updates on transaction time
- Listening and understanding more about the client's opinion
- Maintain and even increase their human resources to properly cover allocation of work
- Quicker response to client